Refund Policy

60-day money-back guarantee

Every purchase is covered by an unconditional 60-day money-back guarantee starting on the payment date. If for any reason you are not satisfied with the material, we refund 100% of what you paid. No questions, no paperwork.

How to request a refund

• Email support@facilitatorkit.online within 60 days of your purchase.
• Include the email address used at checkout and your order number.
• You may also request the refund directly through Digistore24, the platform that processed the payment.

Processing time

Requests are processed within 5 business days of receipt. The amount is returned to the original payment method. How long it takes to appear on your statement depends on your bank or card issuer, typically 5 to 14 business days.

After the refund

Once a refund is issued, access to the digital material is cancelled and the license to use it ends, so any downloaded content must be deleted.